|
| |
How to Create a Message Directly from
Visual Prolog VDE?
Visual Prolog suggests users a very convenient way to contact
with the PDC Visual Prolog Technical Support service while you are working in
the Visual Development Environment (VDE).
This is the most recommended way for reporting problems of using
Visual Prolog.
-
Open the project concerning the problem.
-
Choose the
command.
-
Press the Copy & Send Mail button
The feature
will automatically:
- create a letter;
- insert the Visual Prolog technical support address;
- gather information that can be required for correct understanding of
your problem e.g. Visual Prolog version, platform, project settings, etc.
- Please, give a short informative description of the problem in the Subject field.
Please, do not use general subjects, such as: "Visual Prolog
problem", "Help", etc.
- Paste the information from the Clipboard into the Message and give a detailed description of the problem in the Message field.
Please, describe one problem in a message.
A complete and accurate symptom description will ensure the quickest and
most accurate solution.
While describing your problem, try to answer the following questions:
- Describe error messages.
- Is the symptom intermittent, or reproducible?
If the problem is reproducible, please describe the procedure you use to
reproduce the symptom.
- When did it start happening?
- What else happened around that time?
- Any installations or configuration changes done around that time?
- Describe other possibly related symptoms or oddities have you noticed.
Examples of the code illustrating problems are required.
| |
|
